About the role
About us
Garage powers the exchange of critical assets across America’s essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes.
In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.
About the role
We’re looking for a Customer Success Associate to deliver a fast, thoughtful support experience for the buyers and sellers who use Garage. You’ll be the first point of contact for customer questions across phone, email, chat, and text, helping customers navigate transaction questions, resolve issues, and get clear answers quickly.
As an early member of our customer success function, you’ll also help build the systems that let Garage support more customers without losing quality: Help Center content, internal documentation, escalation workflows, support tooling, and customer feedback loops. This is a hands-on role for someone who loves helping customers directly and wants to help shape how Garage delivers customer experience at scale.
In this role, you will:
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Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
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Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
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Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
