Customer Care Manager - Account Management (Security & Administration)

What we're looking for Customer-facing experience: You've worked directly with clients before, in customer care or a similar role. Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls. A natural problem-solver: You enjoy untangling tricky, ambiguous situations rather than escalating them. Curiosity that drives learning: You're comfortable reading documentation and figuring things out independently. AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box. Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support. ➡️ What we can offer you Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise. Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder. A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks. Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth. \n \n At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ---------------------------------- ---------------------------------- ---------------------------------- On average, our hiring process lasts 20 working days . More information on our candidate journey here ---------------------------------- ---------------------------------- ---------------------------------- 🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, w e will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ( [email protected] )

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