Manager II, Professional Services - IC

Requirements and Preferred Experience: Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above

responsibilities; Prior experience in a people management role is desirable. 3 years of project delivery experience in a SaaS setting. Experience working with customers at all organizational levels with a high degree of professionalism and business acumen. Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers. Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth. Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success. Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed. Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment. Ability to learn domain, products, and project delivery effectively. Strong analytical thinking, systems perspective, and the ability to understand and model customer workflows. Ability to understand and articulate product configuration

requirements, process logic, and architecture, as well as build and deliver functional presentations. Teamwork-oriented with a strong focus on customer satisfaction and business development. High standards of excellence in work product with strong attention to detail. Capacity to adapt to evolving products and address customer needs strategically. Strong track record of motivating self and teams toward excellence. Demonstrated ability to balance profitability with customer-service mindset. Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports. Experience delivering training or support to end users in government or regulated environments.. Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous. Ability to travel approximately 25% of the time

Compensation: Chicago, IL: $135,000 - $150,000 On target ranges above include base plus a portion of variable

compensation that is earned based on company and individual performance. The final

compensation will be determined by a number of factors such as

qualifications, expertise, and the candidate’s geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You Enjoy an award-winning workplace with the

benefits to match, including: Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches.

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