About the role
Position Overview: Diligent is seeking a Senior HR Operations Analyst to own the administration, compliance, and ongoing development of our leave of absence program. This position will focus on HR compliance, operational excellence, and administrative support, ensuring that the organization adheres to all relevant labour laws, regulations, and internal policies. The Senior HR Operations Analyst will work closely with HR leadership and cross-functional partners to streamline processes, enhance HR systems, improve controls, and support key HR initiatives, focused on leave of absence administration. Key
Responsibilities Responsible for the administration, ongoing optimization, and maintenance of employee leaves of absence. Maintain, review, and update HR policies and procedures to ensure compliance with legal
requirements and alignment with business needs. Manage the full lifecycle of leave cases, including intake, eligibility, documentation, approval, extension, and return to work, serving as the primary point of contact for employees and managers throughout. Stay informed about changes in labour laws and regulations and provide recommendations to HR leadership on necessary adjustments to policies, processes, and controls. Assist in the preparation and submission of required regulatory reports and respond to internal requests for HR information, reporting, and data analysis. Maintain accurate, confidential, audit-ready leave records and documentation in Workday HRIS. Support the HR vendor contracts process and billing in partnership with various HR teams, Procurement, and AP, while helping to identify process improvements and ensure accuracy and timeliness. Conduct regular audits of HR practices, processes, and records to ensure compliance, identify risks, and recommend corrective actions where needed. Provide operational and administrative support to HR leadership, including preparing reports, developing communications, and coordinating initiatives with a high degree of independence. Partner with cross-functional stakeholders to improve HR processes, strengthen documentation, and enhance the effectiveness of HR systems and workflows. Partner with Payroll to ensure accurate pay treatment throughout leave, including statutory payments, top-ups, benefit offsets, and retrospective corrections. Lead or support ad-hoc HR projects and tasks, as needed. Required Experience/Skills 5-7 years of experience in an HR operations, leave administration, or a related HR role, including substantial hands-on leave of absence case management. Strong knowledge of HR processes, compliance