About the role
Pre-Sales Support Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business
requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). Provides input on staffing and skill
requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. Technical Delivery Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Leads meetings with customers/partners to understand business needs. Engages others appropriately to understand and define customer
requirements. Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Shares lessons learned with workgroup and consultant community. Intellectual Property Management Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback. Business Development Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP). Readiness Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies. Operational Excellence Completes operational tasks and readiness and ensures timeliness and accuracy. Leads by example and guides team members on operational tasks, readiness, and compliance. Other Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6 + years leadership experience in relevant area of business 12+ years leadership experience in relevant area of business. Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
