Job Description: The Medical Assistant serves as a critical operational and clinical support partner within Cityblock Health’s integrated care model. Working closely with assigned providers and interdisciplinary care teams, the Medical Assistant is responsible for supporting pre-visit planning, visit readiness, care coordination workflows, Athena inbox management, and post-visit follow-up activities to ensure high-quality, coordinated, and member-centered care delivery. This role plays an essential part in supporting provider efficiency, continuity of care, quality gap identification, operational consistency, and member engagement across daily workflows. The Medical Assistant functions within a highly collaborative environment and is expected to demonstrate strong operational ownership, communication, accountability, and adaptability within evolving care delivery models. Core
Responsibilities Pre Visit Planning and Visit Readiness Conduct comprehensive pre and post visit chart preparation prior to scheduled appointments. Verify insurance eligibility, registration accuracy, demographic information, and appointment readiness prior to visits. Complete confirmation calls and member outreach within established workflow expectations. Engage members to schedule and confirm annual visits, discharge follow up appointments, chronic disease management visits, and preventative care services. Support identification and closure of HEDIS and quality gaps, preventative screenings, BOI capture opportunities, and required questionnaires. Ensure relevant labs, imaging, referrals, prescriptions, and external documentation are available, reviewed, or escalated prior to visits. Identify scheduling discrepancies, operational barriers, and visit readiness concerns proactively. Ensure quality and patient outcome opportunities are elevated for provider review and intervention. Dyad Huddle Participation and Provider Partnership Participate actively in daily dyad huddles, recurring provider meetings, and workflow discussions. Review provider schedules, operational priorities, member overlap, coverage needs, and visit readiness
requirements. Prepare and maintain dyad huddle tracking tools, workflow documentation, and operational follow up items. Support provider coverage coordination and escalation management as needed. Maintain professionalism, preparedness, and active engagement during huddle participation. Collaborate with providers, operations, nursing, behavioral health, pharmacy, and interdisciplinary teams to support coordinated care delivery. Athena Inbox, EMR Management, and Documentation Manage assigned Athena inbox tasks within established SLAs and workflow expectations. Prioritize, route, and resolve operational and clinical workflows accurately and timely. Review, track, and support follow up on lab results, referrals, prescriptions, imaging, provider orders, and outstanding care coordination activities through EMR management. Maintain accurate, timely, and up to date patient records within the electronic health record system. Document member outreach, appointment updates, care coordination activities, and workflow completion accurately. Escalate high priority, unresolved, or clinically sensitive tasks appropriately. Clinical Support and Care Coordination Assist healthcare providers with examinations, diagnostic testing, clinical procedures, and specialized procedures as authorized within scope of practice. Administer medications and vaccines under the direction of a licensed healthcare provider. Coordinate patient care activities including scheduling appointments, obtaining referrals, managing follow up activities, and supporting continuity of care. Support follow up related to durable medical equipment (DME), labs, imaging, prior authorizations, prescriptions, and provider orders. Track and communicate care coordination updates impacting member care and operational workflows. Proactively escalate unresolved care coordination barriers and member needs. Administrative, Inventory, and Operational Support Answer phone calls and respond to member inquiries professionally and compassionately. Greet members and visitors entering physical hub locations and support a welcoming member experience. Assist nursing and hub operations teams in maintaining medical inventory and ordering supplies and materials as needed. Monitor and manage inventory of medical supplies, medications, and clinical materials to support operational readiness. Participate in workflow improvement initiatives, operational discussions, and process standardization efforts across markets. Maintain respectful, transparent, and solution oriented communication with peers and interdisciplinary teams. Support a collaborative, accountable, and member centered team culture. EXPERIENCE 1 year of experience working in a clinical operations setting We take into account an individual’s
qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement
benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s
qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $20.19- $25.96 Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance
requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community. Our Values: Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our Team: We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
