About the role
Customer Service Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly. Ensures DBD serial number matches with database. Supports decommissioning servers, maintaining compliance and meeting Service Level Agreements (SLAs). Performs weekly vehicle inspections. Performs data entry to document inbound and outbound packages. Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures accurate documentation of incoming and outgoing deliveries as well as records. Develops working knowledge of stock control and inventory management practices and procedures. Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies. Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints. Performs material movement, including shipping/receiving and inventory management per standard process. Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement). Coordinates with security escorts for third-party vendors. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices. Performs manual return processes for non-RMA failed parts. High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience. These
