About the role
About Blank Street… At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. At a Spark to the Ordinary... As a Shift Lead at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with
the team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. What you will own: People - Deeply care for and coach your teammates Support your GM to help coach and mentor new employees to succeed at Blank Street using our LMS and progression pathways, developing the talent of the future Our Shift Leaders are influential team leaders but do not manage other employees Product - Execute our products flawlessly Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date Physical Space - Ensure true operational and brand excellence Ensure that your store maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift Positive and solution focused handling of any minor customer issue Provide timely and consistent coaching to your team to inspire improvement in workflow Ensure your back of house and all areas of your store is well organized and a safe environment Performance - Be the best at what you do Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision What you'll bring New York City Food protection certificate (DOH card) 2+ years’ experience in a customer service leadership position Love for coffee and customer service Strong knowledge of specialty coffee, latte art and equipment is a must Strong decision making and multi-taking skills Strong interpersonal communication skills Strong time management skills You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”) Availability
