About the role
We're looking for a world-class Forward Deployed Engineer to help strategic customers deploy Blaxel in real production environments.
You will work directly with customer teams, founders, and Blaxel's Product & Engineering teams to turn ambiguous requirements into working systems: integrations, deployment plans, debugging workflows, runbooks, examples, and product fixes.
This is a hands-on engineering role with direct customer ownership. Some days you'll be onsite at customer’s office mapping a customer's architecture and success criteria. Other days you'll be deep in code debugging an agent deployment, agent-LLM networking behavior, or sandbox runtime issues.
The best person for this role can build trust in a room, then earn it again by shipping the solution.
What you'll do
Working side by side with our customers and interacting closely with Blaxel’s Product & Engineering teams, you’ll own the technical path from customer issues to successful deployment.
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Lead end-to-end technical discovery & implementation for strategic customer deployments.
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Engage directly with customer stakeholders (from engineering teams to executives) to understand their issues, architecture constraints and success criteria.
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Build on Blaxel platform APIs, SDKs, sandboxes, CI/CD systems, observability tools, as well as customer infrastructure.
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Ensure customer success and retention by improving their workloads reliability, performance, cost, and operational visibility.
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Bring customer learnings back into product and engineering with enough technical detail to shape roadmap decisions.
Who you are
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Customer-obsessed builder: You enjoy working directly with users and shipping solutions that solve real problems while ensuring retained success for the Blaxel product.
