At Industrial Scientific, our mission is to keep workers safe around the world. As a Field Services Associate, you will play a critical role in helping customers successfully deploy, maintain, and optimize our safety solutions. You will work directly with customers, solve complex technical challenges, and become a trusted advisor who helps organizations protect their people and improve operational performance.
This is an excellent opportunity for a technically skilled, customer-focused professional who enjoys problem-solving, travel, and building strong relationships while making a meaningful impact.
What You'll Do?
As a Field Services Associate, you will provide on-site and remote technical support for Industrial Scientific's products, software, and connected safety solutions.
Key Responsibilities
Install, commission, configure, and support Industrial Scientific hardware, software, and connected safety solutions.
Deliver startup assistance and technical implementation support both remotely and at customer locations.
Perform troubleshooting, diagnostics, maintenance, and repair of products, systems, and accessories.
Manage scheduled service visits and provide recurring support to assigned customers.
Deliver operational and product training to customers both virtually and in person.
Partner with customers to resolve technical issues and ensure timely, effective solutions.
Serve as a trusted technical advisor, helping customers maximize the value and adoption of Industrial Scientific products and services.
Monitor, document, and track customer issues to ensure successful resolution.
Collaborate with Sales, Customer Relationship Management, and cross-functional teams to improve customer satisfaction and identify opportunities to expand customer value.
Share best practices, lessons learned, and product feedback to support continuous improvement across the organization.
Identify and communicate potential upsell or service expansion opportunities when appropriate.
What You Bring?
Required Qualifications
Experience in electronic technician work, field service, technical support, or a related technical role.
Strong troubleshooting and diagnostic skills for electronic devices and technical systems.
Excellent problem-solving abilities and the ability to resolve customer issues effectively.
Strong written and verbal communication skills with the ability to engage a variety of audiences.
Ability to work independently while collaborating effectively within a team environment.
Ability to manage multiple priorities and work in a highly self-directed environment.
Valid driver's license and ability to obtain a passport for domestic and occasional international travel.
Proficiency with computers and Microsoft Office applications.
Familiarity with networking concepts, including static and dynamic IP addressing.
Bachelor's degree or equivalent combination of education, training, and relevant work experience.
Preferred Qualifications
Experience supporting gas detection products, industrial safety equipment, or related technologies.
Experience with Salesforce, Jira, iNet™, or similar service and customer management platforms.
Demonstrated success identifying additional customer needs, service opportunities, or business growth opportunities.
Technical certifications, training programs, or industry credentials such as:
TWIC
DISA
Confined Space Entry Certification
MSHA Certification
Knowledge of industrial environments including manufacturing, energy, utilities, construction, mining, or related industries.
Key Success Traits
Customer-first mindset with a passion for delivering exceptional service.
Strong collaboration and relationship-building skills.
Continuous improvement mindset and commitment to learning.
Ability to balance strategic thinking with hands-on execution.
Professionalism, adaptability, and sound judgment in fast-paced environments.
What You'll Get?
The following section should be customized with the company's actual benefits offerings before posting.
Opportunity to make a direct impact on workplace safety and customer success.
Hands-on experience with innovative connected safety technologies.
Exposure to a wide variety of customers, industries, and technical challenges.
Career development and continuous learning opportunities.
Collaborative and supportive team environment.
Competitive compensation package.
Health and wellness benefits.
Retirement savings programs.
Paid time off and company holidays.
Travel and expense reimbursement.
Employee recognition and development programs.
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Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
About ServiceChannel
ServiceChannel provides companies with a platform to procure, manage, and pay for facility maintenance and operations services from commercial service providers. By providing a real-time, web-based view of service data across all trades, locations, and contractors, companies use ServiceChannel to maintain brand equity and drive significant ROI for their organizations without relinquishing control to outsourcers or investing in new infrastructure.
ServiceChannel was founded in 1999 and is headquartered in Pleasanton, California, United States.
