About the role
Overview: Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities. In This Role, You Will: Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Troubleshoot potential issues to ensure the customer’s success at their event Manage several concurrent projects of differing sizes and complexity Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Configure event specific technology throughout the project lifecycle Manage the Day Of implementation team Work with Finance on project costs Travel within this role will vary based on the type of event projects being managed. Perform other duties as assigned Here's What You Need: Bachelor’s degree or equivalent experience Cvent Advanced Certification and Mobile Solutions Certification preferred Audio Visual and Production experience recommended Proven background in event planning, project management or customer success experience Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to insure event execution success Ability to manage a team to achieve goals Basic networking knowledge an asset Strong business acumen, ethics and high integrity Excel at developing relationships over the phone Good understanding of the event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software Multiple positions may be filled from this announcement At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. Cvent maintains a drug-free workplace.
