Team Lead - Social Care & Internal Support

What we're looking for People manager in customer ops: You've led teams in customer support or operations for 5+ years and know how to coach people who work under pressure; Social Care background: You have hands-on experience in social media support, listening, and moderation — the support kind, not content planning; Sharp judgement under pressure: You make fast, sound calls in ambiguous situations and can coach a team to do the same; AI-ready: You use AI tools to sharpen how your team works — from drafting responses to spotting patterns — and you bring others along; Fluent in French and English: You write with precision and tone in French and English; Spanish or Italian is a genuine

bonus. ➡️ What we can offer you Strategic Impact : This team is brand new — you'll define the operating model, the standards, and the culture from day one; High-stakes, high-visibility: Your team handles the situations that matter most to Qonto's reputation, with a direct line to leadership when it counts; Cross-functional reach: You'll work with Brand, product teams, and external BPO partners — not siloed in a support queue; Room to grow: As

the team proves its model, scope, size, and influence follow. ➡️ Your future manager Your manager will be Louis , our Head of Customer Care France at Qonto. Louis came from nearly 6 years at BCG as a consultant and project leader before joining Qonto as Strategic Projects Manager — and stepped into leading Customer Care France. He values structured thinking applied to real operational problems: expect clear frameworks, high standards, and a manager close enough to the work to roll up their sleeves. \n \n At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ---------------------------------- ---------------------------------- ---------------------------------- On average, our hiring process lasts 20 working days . More information on our candidate journey here ---------------------------------- ---------------------------------- ---------------------------------- 🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, w e will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ( [email protected] )

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