About the role
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: The candidate should be able to demonstrate a broad understanding of a variety of medical conditions which drive absence, incapacity and or disability within the workplace. The successful candidate should display strong clinical reasoning skills in line with absenteeism, incapacity & disability management and well as experience in conducting ergonomic assessments. The candidate should have the necessary interpersonal skills to communicate effectively with all internal client stakeholders and employees both telephonically and face to face. Hybrid: This is a hybrid role to be based in South Africa. \n Key
Responsibilities: Absence, Incapacity, Disability, Ergonomic & Case Management services: (client specific) Provide a seamless internal support system to HR practitioners and Line Managers for dealing with cases of Total and Temporary Incapacity Complete incapacity investigation administration and case management processes Provide Occupational Therapy onsite screening assessments and case management as required Co-ordinate weekly medical panels and provide comprehensive final reports for discussion at medical panels. Reports must be concise and contain clear findings and practical recommendations Design detailed Return to Work programmes Conduct onsite Fitness for Work Assessments (fitness for duty) on all referred employees and provision of full case management of all cases referred Provide reasonable accommodation recommendations for employees that are not able to perform their duties at the required standard due to a chronic or acute health condition Fully brief the independent OT’s in cases where an FCE is requested, so that the OT understands the client’s environment and the possibility for re-alignment into alternate roles Provide aggregated reporting to clients to identify health trends Assist with training of HR and Line Managers – this will include absenteeism management training, Disability Awareness, Ergonomics – both onsite and online Detailed report writing required with specific outcomes and recommendations regarding per employee case referral Identify ‘high risk’ employees by reviewing monthly employee sick leave profiles Disability assessments and verification in terms of Employment Equity Amendment Act (EEAA) Conduct onsite ergonomic assessments as and when required Lyra OP Solutions approach Biopsychosocial analysis of all referred cases to identify and manage risk factors associated with workplace attendance Analysis, verification and interpretation of medical documentation received Sound clinical reasoning in order to set realistic return to work goals, and coordinate resources that supports the employees’ return to work and assists with optimising the overall medical management of the employee To liaise effectively with HR practitioners, Line Managers, employees and medical personnel where required to ensure effective return to work interventions Delivery of accurate medical and general wellness advisory information to clients as part of the case management process Provision of reports to line managers/HR throughout the process to assist in the effective return to work of employees, including the development of transitional programs based on the employee’s functional capacity to ensure a safe and timely return to work Adheres to all appropriate privacy, security and confidentiality policies and procedures Complies with established best practices Maintain and update all required databases and keep accurate records of all engagements with clients Ensure that protocols and absence management service level agreements are effectively implemented