About the role
Head of Customer Support
Location: San Jose
Employment Type: Full time
Location Type: On-site
Overview
Why this role exists
AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring.
We are past figuring out product market fit. We are now scaling complex, global customer operations at speed.
Every new customer we onboard is a high stakes, high complexity lift. Compliance teams are trusting us with their core regulatory workflows. Time to onboard is our north star, and operations is where that is won or lost.
We are looking for a Head of Customer Support who can:
- Turn a growing customer base into a world class operational machine
- Operate at founder level depth across onboarding, support, and escalations
- Scale operational thinking across teams, regions, and customer tiers
- Obsess over clarity, velocity, and customer outcomes
This is a builder, leader, and support-first role.
What you will own
1. Customer onboarding
- Own time to first verification as a primary company metric
- Design and run the end to end onboarding journey from contract signed to live in production
- Build integration enablement motions for technical and non technical customers
- Create clean handoff rituals from sales to onboarding to support
- Ship onboarding playbooks that scale across SMB, mid market, and enterprise
