About the role
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As a Customer Care Specialist you will support pre- and post-sales service to our customers. You will report to the General Manager in Czech Group and have a hybrid schedule working in Brno, Czech. Your
Responsibilities - You will do: Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking Sell our electronic repair services and spare parts to end-users, using a web and phone sales Provide information about services offerings, resolving misunderstandings and disputes and co-coordinating the contact with management and technical personnel for fulfillment of the customer's needs. Support Managers and Technical personnel by providing administrative support. To support both internal/external customers in providing excellent customer service Priorities/monitor own workload Use your initiative, whilst being a team player To ensure that deliverables are following the Customers Agreement Seek out and participate in development covering both technical skills and personal development The Essentials - You will have: Either fluent Knowledge of Czech or Slovak, Hungarian and English Languages (first option) Or fluent knowledge of Hungarian, Romanian and English (second option) At least Technical School/ Business Academy finished Knowledge of MS Office Pro- active attitude Willingness to participate in professional development activities to stay current on industry knowledge Knowledge of administrative tasks within in a Customer Service environment Additionally, is a motivated team player. The Preferred - You Might Also Have: Experiences in the Customer Center are advantage What We Offer: Our