Founding Enterprise Account Manager

What we're looking for

We need someone with 2+ years of experience in account management, customer success, or another post-sales role who has personally owned a renewal and expansion number across a book of large enterprise accounts (2,000+ employees). That book should be in the double digits, not just two or three accounts. You should be comfortable negotiating with senior stakeholders, holding executive-level and tough commercial conversations, and working in a fast-paced, in-person startup. We want to see a track record of growing accounts and closing renewals, with specific accounts, values, and results you can walk us through. Bonus points if you've worked with enterprises in call center-heavy industries such as healthcare, financial services, or airlines, have experience with usage-based or consumption-based pricing, have worked with AI, LLMs, or voice AI, or have a technical or computer science background.

What you'll do

• Own the post-launch relationship with enterprise buyers and program owners across a book of existing accounts, from the first production call through renewal. This is a renewals-first role with no new logos for now.
• Take ownership of net revenue retention: forecast, negotiate, and close renewals, and find the upsell inside each one.
• Work closely with Account Executives, Customer Success Managers, and Customer Success Engineers to build on existing account relationships and take over renewals that Customer Success currently manages.
• Use usage data and adoption dashboards to build the business cases customers need internally to expand: pilot to production, one use case to many, one department to the whole organization.
• Run QBRs with executive buyers and help shape how this function works as the first Enterprise Account Manager, reporting directly to the COO.
• Find blockers inside accounts and bring them back to Product and Engineering with the revenue impact attached, to improve retention and grow consumption.

What we look for in a candidate's background

• Stable tenure: ideally 2+ years in each of the last two roles. Several recent roles under one year are a concern.
• Mostly US-based experience.
• Revenue numbers on the resume. Pure support, onboarding, or SMB/mid-market-only backgrounds aren't a fit.

Compensation

Base salary of $180K–$220K plus equity (4-year vest, 1-year cliff). A commission structure is still being finalized.