Benefits Customer Success Specialist

benefits team. Maintain a working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products and processes. Host employee information sessions and create enrollment packets for new hires and open enrollment periods. Manage and triage internal ticket queues, consistently meeting SLAs and proactively following up to prevent delays and maintain client satisfaction. Document all client interactions and updates accurately in internal systems; build and maintain workflow documents and FAQs for the

Benefits team. Collaborate cross-functionally with Sales, Implementation, and Payroll teams to deliver a seamless client experience and escalate complex issues with full context. Own the

benefits implementation process for new clients, plan configuration, enrollment system build-out, and ensuring clients are fully operational ahead of their go-live date.

Requirements Active health and life insurance broker license in at least one U.S. state; multi-state licensure strongly preferred. 2+ years of experience in

benefits administration, employee

benefits brokerage, or a related client-facing role. Strong working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products. Experience managing client relationships and handling escalations in a professional services Excellent communication skills with experience presenting to clients via video and phone. Highly organized with the ability to manage multiple accounts and workflows simultaneously. Apply for this job Niural Niural is the #1 platform for modern U.S. payroll, PEO, global EOR, contractor management, and bill payments in 150+ countries—all within a single, unified system.

Benefits Customer Success Specialist Location : New York City Work Mode : On-site Department : Operations Apply for this role One HR & Payroll Platform. From First Hire to IPO. LinkedIn Twitter Products Niural AI Global Payroll New Niural Payroll Niural PEO Niural EOR Niural AOR Niural Contractor Management Niural Pay Niural Wallet Niural HRIS Solutions Payroll HR Operations Company Careers We're Hiring Contact Us Legal Bank & Partner Agreement Partner Program Press & Media Resources AI Risk Analyzer Employee Cost Calculator New Case Studies Glossary Knowledge Base Blogs Niural Documentation PEO Quiz © 2026 Niural Inc. Terms of Service Privacy Policy Cookie Policy Niural Inc., 16192 Coastal Highway, Lewes DE 19958, United States Niural is a financial technology company and is not a bank. Banking services provided by i3 bank; Member FDIC and JP Morgan Bank; Member FDIC. Payment services in some countries for Niural Inc. are provided by CurrencyCloud and/or Nium, Inc. which operate in partnership with Community Federal Savings Bank (CFSB). In the U.S., Nium, Inc. operates as a service provider to CFSB and all payment services offered by Nium, Inc. are provided by CFSB. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorized in 39 states to transmit money (MSB Registration Number: 31000160311064). Registered Office: Niural Inc., 16192 Coastal Highway, Lewes DE 19958, United States *Exclusions apply based on supported payments methods in certain jurisdictions.

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