About the role
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Drive productivity across Agent Development : Identify what's slowing
the team down, build metrics to measure it, and ship changes that increase productivity. Drive adoption through pilots and usage tracking, and program-manage cross-functional initiatives with Agent Dev contributors. Standardize how Agent Development operates : Define, document, and maintain the playbooks and SOPs
the team uses day to day, for both internal and external processes. Leverage AI to scale Agent Dev : Identify manual, repeatable work across
the team and build AI-native tools and workflows to create operating leverage. Build feedback loops from the field : Capture what's working (and what isn't)across Agent Dev and feed that signal back into onboarding, SOPs, playbooks, and tooling. Own onboarding, ramp, and continuous enablement : Build and improve the onboarding curriculum, ramp plan, and ongoing enablement engine. What you’ll bring 3-5 years of experience in management consulting, strategy and operations, or a similar role at a top-tier or high-growth technology company. Experience designing onboarding, training, or ramp programs and a track record of turning ad hoc practice into a documented, repeatable process. Strong analytical rigor, with the ability to build metrics and frameworks that make team productivity and ramp progress measurable. Comfort with ambiguity and a fast-changing environment, with the ability to independently structure open-ended problems and drive them to resolution. Strong communication skills, with the ability to influence stakeholders and act as a trusted partner to Agent Dev leadership. Ability to run projects end-to-end with cross-functional stakeholders who don’t report to you. A growth mindset, coachability, and a willingness to roll up your sleeves. No task is too small if it helps