About the role
Customer Success Engineer - Visionular Heading to Broadcast Asia 2026? Book your Meeting Use Cases Use Cases Sports Streaming Products AuroraEncoders Aurora1 (AV1) Aurora4 (H.264/AVC) Aurora5 (H.265/HEVC) AuroraImage AuroraCloud AuroraCloud VOD AuroraCloud Live AuroraVision AuroraEnhancer AuroraVQA Resources Case Studies Articles Demos Latest News FAQ Podcast Informational Videos Whitepapers About LOGIN CN 🇨🇳 CONTACT US Menu Customer Success Engineer In this role, you’ll help
the team Actively serve a portfolio of assigned accounts, including some of the world’s leading content publishers in industries such as UGC, eCommerce, eLearning, sports, OTT, and new video markets. Gain an understanding of client’s use cases and desired business outcomes, and help a large number of customers achieve these goals via Visionular’s products. Help clients translate the business use cases they’re trying to crack into video solutions. Serve as a bridge between Sales, Product and Engineering to ensure successful deployment and engagement with Visionular. Implement customer engagement strategies, including consistent Executive Business Reviews. Collaborate with Visionular’s sales team to expand customer relationships & ensure renewals. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, assisting in root cause analysis for critical issues, escalating customer issues as needed, and identifying solutions and resources. Collaborate with marketing to grow the library of customer testimonials. Inform customers of Visionular’s product roadmap & provide continuous customer feedback to Visionular’s Product team. Stay current on Visionular’s products, competitive landscape, & video trends. You may be a good fit for
the role if you have : Comfort establishing credibility with key customer decision makers & influencers. Ease in speaking to stakeholders at all levels and various departments: from business executives to video algorithm engineers, with a strong capability of detailing difficult technical issues to both technical and non-technical professionals. Working knowledge of video streaming and encoding technologies, such as either on-prem, cloud, hardware, or software. At least 5-15 years of prior account management, customer success, and consulting experience, preferably within the enterprise software or video streaming industries. Excellent written and verbal communication skills. Willingness to work outside of normal business hours (As business needs dictate) Ability to travel from time to time as needed to support the business. Location: United States / remote ok. Education: Analytical 4-year degree (Math, Computer Science, Engineering, Information Technology, etc.) required Language: Bilingual (Mandarin/ English) required. Expected Outcomes Increased depth & breadth of product adoption across customer accounts. Identification of additional revenue opportunities for the Visionular Sales team. High revenue retention with limited churn & downsells. Verifiable customer proof points, references, and case studies across the customer portfolio. High NPS & Customer Satisfaction score.
