About the role
Customer Success Manager- Amman - CleverTap Customer Success Manager- Amman Job type: Full Time · Department: Customer Success Management · Work type: Remote Amman, Amman Governorate, Jordan Job details Application form
About
the Role: As a Customer Success Manager at CleverTap, you'll play a critical role in ensuring customers achieve measurable business outcomes through the platform. And owning adoption, value realization, and long-term retention across a portfolio of accounts. You'll have the opportunity to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business. What will you do : Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts. Develop and execute customer success plans aligned to business goals and KPIs. Translate customer objectives into scalable CleverTap use cases and growth strategies. Drive product adoption through data-driven insights, enablement, and best practices. Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations. Lead QBRs/EBRs focused on ROI, business impact, and growth opportunities. Proactively identify customer risks and execute mitigation plans to improve retention. Build trusted relationships with business and executive stakeholders. Partner cross-functionally with Sales, TAMs, Onboarding, Support, and Channel Specialists to deliver customer success. Maintain accurate account documentation, success plans, and Salesforce hygiene. What are we looking for ? Must Have: Overall 4+ years of experience in marketing or related field and, 2+ years of B2B SaaS customer success or customer management experience Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Strong business acumen with ability to understand customer objectives and translate them into platform growth opportunities Data-driven mindset with ability to work with metrics, dashboards, and analytics to track adoption and drive outcomes Excellent executive communication skills with ability to build relationships beyond daily users and present compelling QBRs/EBRs Good to have : Experience with CDP, marketing automation, or customer engagement platforms Martech experience needed. Familiarity with analytics tools, segment logic, funnel analysis, and journey mapping Experience partnering with cross-functional teams including technical, product, and channel specialists in complex environments Measures of Success : Net Revenue Retention and expansion opportunities sourced from your portfolio Product Adoption Score improvement and percentage of accounts with active, documented success plans Customer health improvement and at-risk account recovery rate Successful QBR/EBR delivery and customer case studies/testimonials generated Who will you report to: Director Customer Success
