About the role
WHO WE ARE Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions? AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, AB Tasty has partnered with 1000+ global brands including Puma, Patagonia, Papa Johns, L'Oréal, Sharkninja, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data. Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance. Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities. Our culture is driven by strong values: We bring client satisfaction We are impactful We go above and beyond We live one team, one dream We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams:
About Us Your Journey with Us AB Tasty on Welcome to the Jungle
THE TEAM Team Name & Location: The North American Customer organization, based in New York, covering the US and Canada markets. Team Composition: You will lead a 5–6 person Customer Success team spanning the US and India, reporting to the Head of Customer Success, North America, and collaborating closely with KAMs, Sales, Product, Marketing, and Support teams. Role Overview: As Team Lead, Customer Success - Commercial, you lead and develop a team of Commercial CSMs while managing a reduced portfolio of customers, driving retention, satisfaction, and scalable growth across the Commercial segment. Tech Stack & Tools: Collaboration tools include Slack, Jira, and Confluence; CS and analytics tools include ChurnZero, Gong, and PowerBI. Additional Information: Occasional travel to client meetings may be required. YOUR MISSION Proven experience in client-facing SaaS or digital optimization (6+ years managing enterprise accounts), with 2+ years of direct people leadership in high-growth, scaling, or organizational change environments, a track record of driving NRR and retention outcomes across a portfolio, experience building or refining CS processes and playbooks, and familiarity with CS tooling (ChurnZero or equivalent, Gong, CRM) and using data to drive decisions. Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver with a resilient, solutions-oriented mindset, and a basic understanding of how websites work (HTML, CSS, JavaScript —
