About the role
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it As we grow in Niger, the Training Lead will focus on strategic planning and rigorous supervision of all training activities.
The role involves setting the foundation for the country's training objectives and ensuring high-quality support for the Agent Network. In this role you'll; Training needs assessments Lead the regional operations team in identifying opportunities to improve the operational execution. Determine training
requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness. Training material translated into English, French Lead the translation of training content. Utilize observations and data-driven insights to help improve training materials. Assist with training vocals and video recording. Training planning and delivery Execute individual training sessions for
the team, site and remote facilitation training activities, and lead training sessions when needed. Perform agent visits addressing
