About the role
Set product vision & strategy for the “build” side and align it with company goals. Own the Copilot/AI agents surface.
The role operates at the intersection of enterprise-grade reliability, AI innovation and global scale Drive execution excellence—ship criteria, customer-driven quality gates, workbacks for executive reviews, and transparent status, working with an extremely capable and proven engineering team. Lead leaders—hire, grow, and coach PM; set standards for product craft and decision quality; be accountable for Rhythm of Business Champion customers—run structured previews/councils, close the loop on signals, and represent with field and community. Grow NPS of the core product across all customer segments by shaping investments for the larger organization. Drive AI Agent usage and growth of the customer base by setting and achieving ambitious user acquisition and engagement targets. Champion a culture of innovation and operational excellence, inspiring teams to thrive in an AI-paced world. Own incident response and continuous improvement; prioritize performance, reliability, accessibility, security, and compliance. Bachelor's Degree AND 8+ years experience in product/service/program management or software development Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Proven track record shipping large-scale SaaS or CRM Sales software having in-depth functional expertise in the Sales Domain. Demonstrated leadership across engineering/design/PM in executive forums. Exposure to AI-assisted product experiences and agent/Copilot-style integrations.
