About the role
The Company Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless. At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data. We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow
the team.
The Team We are relentless builders, constantly innovating and pushing the boundaries of what a telco can do. At Cape we trust our teammates to be great, and expect them to make profound impact. As a member of our team, you will collaborate with some of the smartest engineers, architects, and builders anywhere, working across organizational lines to deliver for our customers, every time.
The Role We are looking for a Government Operations Analyst to support our Product Operations team in support of fulfillment and customer service - an integral role in Cape's rapidly growing privacy-focused communications solutions. You will be a force multiplier - navigating key deliveries, forecasting product throughput, and solving high visibility issues for core government customers.
The team you will join solves problems in a high tempo environment aligned with federal business opportunities in support of Cape's rapid growth. As a steward of Cape culture you will do excellent work with a bias for action, while respecting your team and the Cape customer. Here are some ways you’ll make an impact Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field. Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners. Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option. Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability. Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs. High-Tempo Agility: Maintain a "Ready-to-Field" posture. You have the flexibility to lead high-impact projects or pivot resources during surge