About the role
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
The Role: We're looking for a Manager, Technical Account Management (Customer Success Engineering) to lead a team of Technical Account Managers (TAMs) and Key Account Managers (KAMs) responsible for driving customer success, adoption, retention, and technical excellence across our strategic customer base. This role combines customer leadership, technical consulting, team management, and operational excellence. You'll work closely with Product, Engineering, and Go-To-Market teams to ensure our customers realize maximum value from the Emergent platform.
What You'll Do:
Lead and Scale the TAM and KAM Team
- Lead, mentor, and develop a team of Technical Account Managers and Key Account Managers
- Establish performance standards, operating rhythms, and best practices for customer engagement
- Conduct regular coaching, career development, and performance reviews
- Serve as the escalation point for complex customer and technical issues
