About the role
At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries. About this role We're hiring our first Implementation Specialist to own onboarding delivery for CoLab's customers, ensuring teams are confident and capable when they go live. Your work is foundational to ensuring they engage, expand, and become long-time CoLab advocates. You'll guide customers from signed deal to early adoption: configuring their environments, training users, and navigating the organizational change that comes with shifting how engineering teams collaborate. You'll partner closely with Customer Success Managers who own the long-term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer Education who builds the scalable learning content and Academy infrastructure, and Product who builds the in-product onboarding experience. Together, you'll make sure every customer is set up to realize real value with CoLab. In your role you are focused on hands-on delivery. You'll work together closely with Customer Education, whose role is scalable enablement. Your pattern recognition from live implementations informs what education content gets built, and the resources they create make your implementations more efficient and consistent over time. As the onboarding function matures, the line between "what gets delivered 1:1" and "what gets delivered through self-serve education" will evolve, and you'll help define that together. You'll also be building the onboarding function itself — the playbooks, processes, and infrastructure that make what works for one customer repeatable and scalable across many. If you're energized by the combination of hands-on customer delivery and the chance to architect how a growing company onboards, this is
