About the role
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa . With 220+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 9 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener . Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. \n
About
The Role 🚀 As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid) As an Account Manager, you will: Build strong, long-term partnerships Build and maintain strong relationships with strategic merchant accounts Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact Define improvement plans with merchants based on data analysis Identify new partnership opportunities and define improvement plans with merchants Deliver customer excellence Support stakeholders in their day-to-day use of Bigblue’s services Monitor customer feedback and performance trends, and translate them into actionable improvements Contribute to product and operational improvements based on merchant insights and market trends Optimize internal processes and tools to improve the overall customer experience Grow hand-in-hand Contribute to our merchants’ strategic development and identify their metrics that drive growth Identify potential signals of dissatisfaction and implement solutions to answer them Suggest out-of-the-box initiatives to engage our existing merchants Implement cross-selling and upselling strategies to address customer needs and unlock value You would be a great fit if this sounds like you: You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments You have a native level of French and professional working proficiency in English You are willing to grow and are eager to build a strong understanding of the logistics market You are comfortable analyzing data and presenting insights during business reviews You are comfortable using advanced Excel You are based in (or willing to relocate to) Paris And you also: Have strong communication and relationship-building skills Are analytical and able to leverage data to drive decisions Can solve complex problems and prioritize effectively Demonstrate business acumen and strategic thinking (growing with experience) Are comfortable working with multiple stakeholders and projects simultaneously Are proactive, autonomous, and adaptable