Customer Success Engineer

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.

What You'll Do

• Own the support inbox. Define triage, build out macros and templates, and share a weekly summary of recurring themes.
• Handle technical customer support for Axle interfaces, including our API & MCP. Answer customer questions about authentication, request flows, error responses, and configuration. Work issues to resolution before escalating.
• Build out and maintain the knowledge base. Turn recurring questions into articles and troubleshooting guides. Update Axle's external documentation wherever you see customers repeatedly tripping on the same friction.
• Run GTM operational support. Assist the GTM team with core operations such as modifying client provisioning or adjusting invoicing, and close the loop with a clear confirmation and next steps.
• Build lightweight tooling and automate recurring workflows. Use internal tooling or guide Product team to ship automations and create documented runbooks.
• Act as the voice of the customer internally. Surface patterns to Product and Solutions teams so we keep improving what customers actually experience.

What We're Looking For

• Technically fluent – You can read API docs, reason about HTTP request/response flows, debug authentication and configuration issues, and explain a 4xx vs 5xx to a customer without escalating to engineering.
• Operationally sharp – You can run a workflow cleanly under time pressure, follow checklists tightly, and not drop the ball on the third item in a long thread.
• Strong written communicator – You can defuse a frustrated customer, explain a fix clearly, and write internal docs that team members or agents can actually follow.
• Systems builder – You instinctively turn the second time you do something into a template, the third time into a runbook, and the fourth time into a tool.
• Self-starter – Joining at the early-stage means you'll need to define the workflow before you optimize it.
• Comfortable with light tooling work – Retool, internal admin dashboards, SQL, or basic scripting. You don't need to be a software engineer, but you should be able to wire things together.
• Previous experience in support, solutions, customer success, or technical implementation at an API-first or developer-tools company is a strong plus.
• Familiarity with the insurance, fintech, lending, or mobility space is a plus, but not required.

Diversity, Equity, and Inclusion at Axle

Axle is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.