About the role
Software Engineer, Retrieval Software Engineer, Retrieval
Who we are Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform. Capacity has raised over $100 millio n dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine. Why this job is exciting
The role: Capacity builds a powerful customer experience automation platform, of which one of the core features is our agent orchestration layer. In order to ensure that those agents use correct and up-to-date information, we are improving our retrieval layer for surfacing relevant knowledge to them, and are looking for a Software Engineer to join our team and help improve the quality and responsiveness of our retrieval layer.
Responsibilities: In this role, you will be responsible for the following: * Gather and generate data for evaluating and improving search quality and propose algorithm changes based on those evaluations Move prototype functionality to production Create and manage generative AI pipelines for improving search index quality Setup and maintain retrieval models and their infrastructure Implement feedback mechanisms to use user and agent interactions for improving retrieval quality Improve retrieval throughput and latency Most importantly, you’re not afraid to ask for help and are proactive in offering it. You share your own knowledge and are always trying to learn what needs to be done to take things to the next level. * Note that the listed
