Lead - Vendor Management

Responsibilities Ensure all active vendors maintain up-to-date documentation, including insurance certificates, NDAs, diversity certifications, and compliance records. Performance & Relationship Management Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) tailored to different vendor tiers. Design and implement supplier scorecards to track delivery performance, quality, and cost competitiveness. Risk Assessment & Mitigation Perform continuous risk assessments on the supplier base, identifying potential vulnerabilities (financial, geographical, operational, or geopolitical). Develop and maintain contingency plans (dual-sourcing strategies, safety stock targets) for critical suppliers to ensure business continuity. Keep internal stakeholders informed of supply market trends and external risks that could impact business operations. Track contract expiration dates and proactively initiate renewal or re-sourcing discussions with internal stakeholders. 5+ year’s experience in vendor management or procurement Experience in establishing work processes, quality, productivity standards and policies/procedures in procurement. Experience and understanding of the full P2P processes. Knowledge of procurement tools and processes. Ability to show strong communication and collaboration capabilities. We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.  If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.  The annual  base salary range  for this position is $105,000 - $130,000 Base Salary.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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