Associate Director - Customer Success Management (Automotive)

Responsibilities Manage strategic automotive customer relationships to drive value realization, retention, adoption, and expansion opportunities. Own and strategically manage a concentrated portfolio of primarily strategic automotive customers, with accountability for customer satisfaction, retention support, long-term value realization, relationship health, and identification of insights that may inform growth opportunities Operate as the first point of contact for the customer post-sales, serving as a trusted escalation point and strategic advisor for client stakeholders across global account structures Partner closely with Sales, Business Development, Product, Delivery and other internal teams to define and own account strategies, success plans, and engagement models aligned to customer goals, value realization, and market opportunities Develop a deep understanding of automotive client workflows, including supply chain, quality, risk, compliance, artificial intelligence, and data-driven decisioning use cases, to provide relevant and high-impact guidance on solutions Proactively assess customer health, adoption, and engagement, identifying risks early and driving structured action plans to address challenges and support successful outcomes Use a strong investigator mindset to deep dive into client workflows, uncover unarticulated pain points, and translate insights into actionable success plans, account team strategy, and Sales-led commercial conversations Create and lead strategic business reviews and structured engagement forums, aligning on use cases, outcomes, measures of success, and areas where solutions can support clients facing supply chain disruption, quality issues, and geopolitical pressure Drive enablement and education for client users and stakeholder groups by identifying knowledge gaps and coordinating targeted training, workshops, or product updates as needed Maintain high-quality account documentation, activity tracking, and insight sharing through consistent reporting and collaboration tools Travel at least 25%, primarily within Europe, to support meaningful in-person engagement with strategic customers, including visits to key customer locations where commercially relevant

About

the Team Our Customer Engagement team is responsible for driving purposeful, value-based interactions with clients, helping them recognize value and confidence in our solutions while supporting retention, satisfaction, and long-term partnership. By joining our team, you will be part of high-impact work with corporate, government, professional services, automotive and industrial clients, acting as a bridge between product teams and customers to deliver solutions that address complex customer challenges.

The team brings together motivated, curious, and collaborative people who use customer insight, data, and emerging technologies, including responsible artificial intelligence adoption, to strengthen customer connection and loyalty. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the

requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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