About the role
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+ , backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What You'll Do:
- Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
- Serve as a Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services
- Work with AI Platform Engineering Specialists to offer white-glove service: ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
- Drive enablement: encourage customer adoption of key features while consulting with them on best practices to seamlessly build on Emergent
- Become a product expert: be the go-to resource for both customers and coworkers on Emergent's products by your 30th day
- Project manage: collaborate with teams internally and externally to execute project engagements and help customers optimize their use of Emergent's platform
