Technical Implementation Manager

responsibilities are completed on-site, on-time, and to a high quality standard Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution Act as the technical liaison and subject matter expert on VoIP infrastructure

requirements and deployment best practices Identify scope and technical risks, assist in overcoming limitations both internally and externally Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation What we’re looking for in our ideal candidate: 5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly A team player with a low ego and high sense of mission alignment Ability and willingness to travel 75% of the time Nice-to-have experience (but not required!): Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow Knowledge of APIs ENP Certification What we offer: The chance to work with a passionate team on solving one of the largest challenges globally Competitive salary and

benefits and equity participation A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $115,000 - $135,000. This role will also be eligible to receive equity options. If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in

the role but you don’t meet 100% of the

requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

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