Senior Telecom Billing Specialist

the role for you.</p> <p>You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home.</p> <p><strong>

Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Advise account managers, accounting, and management on best practices to handle billing disputes</li> <li>Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms</li> <li>Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers</li> <li>Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution</li> <li>Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes</li> <li>Dig into call and messaging data to identify why bills don’t match or find evidence of fraud</li> <li>Build dashboards that communicate key metrics related to the lifecycle of disputes</li> <li>Read contracts and interpret what should be the invoice versus what it is</li> <li>Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices</li> <li>Partner closely with data analytics, engineering, and accounting to reconcile accounts</li> </ul> <p><strong>

Qualifications</strong></p> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required

qualifications to apply. While having “desired”

qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>8+ years of professional experience in telecom billing, revenue assurance, wholesale SMS billing settlements, and/or CPaaS fraud operations.</li> <li>Sharp written and verbal communication skills.</li> <li>Experience negotiating disputes constructively with customers or vendors.</li> <li>Experience in collections, dispute resolution, or billing analysis.</li> <li>Experience in project management.</li> <li>Experience wrangling data with Excel / Google Sheets, Looker or SQL.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.  </li> <li>Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum.</li> <li>Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files.</li> <li>Experience working with workflow platforms like Airtable or building dashboards.</li> <li>Experience in telecom, technology, or consulting industries.</li> <li>Experience with advanced data analysis like Python or scripting</li> <li>Experience with AI and automation tools to accelerate productivity.</li> </ul> <p><strong>Location</strong></p> <p>This role will be remote and based in the UK, Ireland or Estonia.</p> <p><strong>Travel </strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many

benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p> <p><strong>Stay alert to recruitment fraud</strong></p> <p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.<br><br><span style="color: rgb(255, 255, 255);">.</span><strong> </strong></p> <p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>

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