About the role
About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About
The Role: Your north star: The Practice Operations Lead is an execution-focused operational leader dedicated to supporting, scaling, and optimizing specific clinical disciplines (e.g., Nursing, Obstetrics Providers, Pediatrics, Behavioral Health, etc.). This role ensures our clinicians have the operational infrastructure, clear workflows, and change management support they need to succeed. What you’ll do: Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery. Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards. Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures. Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics). Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable. Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function.
