About the role
About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started. We're building
the team that will define Blank Street in Philadelphia. If you want to be part of something people are genuinely obsessed with, keep reading. Add a Spark to the Ordinary… Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure
the team shows up as the best version of themselves every single shift. The details are the whole point — the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork. We’re opening in Philadelphia for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply equally for our customers and their team. We celebrate wins together, whether it’s beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across
the team. You're not inheriting a culture, you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand new city starts with you. Who We're Looking For A strong people leader — you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth Friendly and passionate about hospitality — you’re always leading by example to make a customer’s day Detail obsessed —you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team Operationally minded — you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm Adaptable and solutions-oriented — you stay calm under pressure and flex as things change in a fast-paced environment Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with your team Inclusive team builder — you foster a positive, respectful environment and know how to bring different personalities together
