About the role
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. As an HR Operations Manager, you will be responsible for delivering efficient, scalable HR operations that support the employee lifecycle. You will partner across HR, Payroll, IT, Legal, and business teams to improve processes, optimize HR technology, and leverage AI-driven solutions to enhance operational efficiency and the employee experience. This role is ideal for someone who enjoys solving operational challenges, driving continuous improvement, and leading cross-functional initiatives in a fast-paced global environment.
Responsibilities Own end-to-end HR operational processes across the employee lifecycle, ensuring timely, accurate, and compliant service delivery. Drive process standardization and maintain global SOPs while identifying opportunities to simplify, automate, and improve HR operations. Optimize HR technology (Workday, Freshservice, and related systems) and leverage AI-powered capabilities to streamline workflows, improve self-service, and enhance the employee experience. Identify opportunities to incorporate AI and automation into HR processes to improve productivity, reduce manual effort, and deliver data-driven insights. Establish and monitor SLAs, KPIs, and operational metrics to measure performance and drive continuous improvement. Partner with Payroll to ensure accurate employee data and maintain high standards of HR data integrity. Support compliance through regular audits and adherence to company policies and regional employment regulations. Lead or contribute to HR technology, AI, automation, and transformation initiatives, serving as an HR Operations subject matter expert. Build strong partnerships with HR Business Partners, Centers of Excellence, IT, Legal, and business leaders to deliver scalable HR solutions. Support onboarding,