Product Manager - Enterprise & Governance Agents

Vapi (/ˈVɑːpi/): We’re creating the shift to voice as humanity’s default interface We’re the most configurable platform for deploying voice agents We’ve grown to over 700k developers in two years, adding 2,000+ every day Try talking to Vapi now! Why We’re Hiring This Role: Enterprise revenue 5×’ed in a year and is a big focus. The companies writing the big checks aren’t just developers anymore: they’re legal teams, compliance officers, ops and IT leaders, and procurement orgs who need voice AI they can actually govern. We need a Principal PM who understands that the real product isn’t just the agent: it’s the trust infrastructure around it. Live guardrails, audit trails, monitoring, compliance — particularly hard to do with voice AI in two-way live high-stakes interactions with customers. This person will be critical to the success of the company. What You’ll Do: 30 Day: Become unreasonably dangerous on the Vapi platform and the enterprise buyer landscape: the product, the deals, the friction, the gaps. Map where enterprise deals stall: legal, security, compliance reviews, feature gaps, onboarding. Write a “here’s the mess + here’s the opportunity” brief for the enterprise segment. Sharp. Ship one small thing that visibly unblocks a current customer. 60 Day: Turn your diagnosis into a crisp strategy — a defensible argument with a prioritization call. Own and publish a 12-month rolling roadmap for enterprise: the full stack of what it takes for a regulated business to trust voice AI in production. Ship one high-leverage improvement that moves adoption, expansion, or retention. Turn data into knowledge. It’s ok to be wrong. It’s not ok to not understand why. 90 Day: Deliver a step-function improvement in a core enterprise metric. You pick it, you defend it. Make governance feel like magic. Raise the bar across Vapi by demonstrating what great product management looks like: crisp specs, fast decisions, honest post-mortems, zero hand-holding required, data-driven prioritization, and magical product definition.