About the role
Service Advisor Department: Customer Experience Employment Type: Permanent - Full Time Location: Carma HQ Description At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride. Step into a role where you'll be at the centre of the post-sale customer journey, ensuring every Carma customer feels supported after they've driven away. Working closely with our Mechanical team, you'll coordinate post-delivery care, solve problems, and create great customer experiences. If you've worked as a Service Advisor—or enjoy the mix of customer service and workshop coordination, this is an opportunity to join a fast-paced, modern, and customer-focused team. What you'll be doing: Manage post-delivery customer issues, including enquiries, feature questions, warranty concerns an returns. Act as the key link between customers and our Mechanical team to ensure vehicles are assessed and resolved efficiently Own customer communication throughout the resolution journey, keeping them informed, supported, and confident Help refine and improve post-sale processes, balancing great customer outcomes with operational efficiency Coordinate with the Delivery team to manage returns Okay, let’s talk about you: Experience as a Service Advisor or in an automotive customer-facing role (dealership, service centre, or similar) Strong ability to manage customer communication with clarity, empathy, and confidence Comfortable working across workshop teams and translating technical updates into simple language Natural problem-solver who can prioritise, multitask, and stay calm under pressure Valid NSW Driver’s Licence What's in it for you? Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged. We love social events, from parties to go-karting and bake sales, there’s something for everyone. We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!