Partner Success Manager - East

benefits and ROI. Track customer expansion metrics and contribute to revenue growth targets. Partner Success Advocacy: Support clinician users in partnership with the clinical success team and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements. Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience. Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories. Coordinate responses to technical issues with internal and partner stakeholders. What You’ll Bring Proven experience as a Customer/Partner Success Manager or in a similar customer-facing role. 3+ years of experience working in or with enterprise businesses, preferably health systems. Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians. Clear and effective communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. Strong problem-solving skills, with a proactive and results-oriented mindset. Ability to multitask and manage multiple client relationships simultaneously. Familiarity with CRM software and customer success tools is a plus. Strong organizational and project management capabilities. This role is a hybrid position (Monday/Wednesday/Friday in office) based in New York City.

Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off : 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans : Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution : If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave : Generous paid parental leave for all full-time employees. Family Forming

Benefits: Resources and financial support to help you build your family. 401(k) Matching : Contribution matching to help invest in your future. Personal Device Allowance : Tax free funds for personal device usage. Pre-tax

Benefits: Access to Flexible Spending Accounts (FSA) and Commuter

Benefits. Lifestyle Wallet : Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support : Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave : Paid Sabbatical Leave after 5 years of employment.

Compensation and Equity : Competitive

compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @ abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.

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