About the role
For nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your world is our main focus. That's why we're delivering an integrated portfolio of global, cloud-based solutions and services to meet our customers' needs today and well into the future. From the back office to fuel logistics, and the latest wave of consumer demands and digital commerce, PDI solutions and services are designed to give you a competitive edge. Our deep domain knowledge is backed by our industry-specific software offerings and a people-first approach. Serving the entire supply chain means that we’ve had to solve a wide range of industry challenges and deliver measurable value. To address the increasingly dynamic convenience retail and petroleum wholesale industry, PDI leads the way with converged digital, cloud-optimized, secure, and scalable solutions including ERP, Loyalty, Fuel Pricing, Point-of-Sale and Logistics to create a broader industry ecosystem. The result is unparalleled insights, simplified operations, and higher profitability for your employees and business. We’re dedicated to helping our more than 1,500 customers in over 50 countries, providing solutions and services to over 200,000 sites. \n Job
Responsibilities: Reproduce customer-reported issues in lower environments using provided repro steps, logs, and data; request additional information from Support when a case is incomplete Investigate customer data anomalies with supervision; determine whether remediation needs code, a data script, or both Draft safe, rerunnable T-SQL correction scripts wrapped in transactions, with pre/post-row counts and a clear rollback plan Investigate defects across layers (WinForms → Core services → stored procedures) and isolate the faulting component Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that programs stay on schedule Actively develop software solutions for PDI products Perform testing to ensure systems meet documented user