About the role
About Dill
Dill is revolutionizing payment, AR and trade credit for the construction materials industry. Material suppliers, distributors, and wholesalers are some of the most important stakeholders in the industry but are often the last to get paid. You’ll be joining a YC backed, fast-growing company with a second-time founder (previous exit in construction technology).
The Role
You'll be part of the team that owns the customer experience after the contract is signed: getting new distributors live on Dill, training their team, keeping the relationship healthy over time, and handling day-to-day support. This is fundamentally a customer success role, but you'll need enough product fluency to train well and to translate customer feedback into something useful.
This role is a mix of structured process (checklists, playbooks, logging) and genuine relationship-building with blue-collar, non-technical customers who value patience and plain talk over jargon.
What You'll Do
Implementation
- Training: walk new customers through the platform and workflows so their team is confident using Dill.
- Launch: run our onboarding checklist end-to-end for new customers, keeping projects on track and on schedule.
- Product tutorials: teach customers (and their end customers, where relevant) how to use Dill's platform and tools.
Customer Success
- Run ongoing check-ins with customers to make sure they're getting value and using Dill correctly.
- Field additional training needs as they come up, and log what you're seeing.
- Surface technical issues and product feedback, log them clearly, and report patterns back to product and engineering — including your read on the underlying need behind a request, not just what the customer literally asked for.
