Designated Systems Reliability Engineer

Nutanix Careers - Designated Systems Reliability Engineer What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Designated Systems Reliability Engineer Product Support Bangalore, India Req.Num.: 31259 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity We are looking for an accomplished Systems Reliability Engineer (SRE) to support our Enterprise accounts, build and maintain strong customer relationships, and deliver an enriched and successful customer experience that drives long-term retention.

About

the Team Under the Personalized Support group in Worldwide Support, the Designated Support Engineering (DSE) team is a value-added service that drives successful business outcomes for our customers, using Nutanix technologies. The DSE team gains intimate knowledge of customer environments and builds a partnership with the customer to achieve their strategic goals. This role offers the opportunity for SREs to not only work directly with our customers, but also with other Services, such as Residents and Technical Account Management and Departments, like Professionals Services, Software Engineering, and Sales. We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. If you have a passion for putting the customer first, leveraging Nutanix technology to solve problems, and always striving for more with an interest in how it can positively impact our customers, we want to talk with you. Your Role Technical Expertise & Customer Advocacy Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues. Act as a trusted advisor to customers by understanding their business needs and aligning technical solutions accordingly. Proactively monitor customer environments to identify potential issues before they become critical. Champion customer feedback internally to influence product roadmap and support processes. Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve customer issues and push improvements into the customer’s ecosystem. Operational Excellence Improve the observability and serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. Contribute to postmortem documentation and ensure lessons learned are applied to future engagements. Assist in onboarding new customers by providing technical guidance and best practices. Training & Enablement Develop and contribute to internal and external knowledge bases. Deliver technical workshops or webinars to educate customers on product capabilities and troubleshooting techniques. Mentor junior support engineers and contribute to team skill development. Stay current with industry trends and emerging technologies relevant to the product ecosystem. Conducts training sessions and proactively share knowledge with team members by translating field learnings into actionable best practices. Cross-Functional Collaboration Work with Engineering to identify defects and opportunities for product improvement. Work closely with Customer Success, Sales, and Product Management to ensure a seamless customer experience. Participate in strategic account planning to align support efforts with customer goals. Provide support on weekdays and off-hours on an as-needed basis. What You Will Bring Minimum 7+ years of related work experience Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate a broad range of items from data points to critical feedback. Customer Obsession – you're passionate about delivering a high-quality customer experience and serving as a trusted advisor who provides customers with the insights and tools they need to succeed. You measure your success by the success of your team and the satisfaction of your customers, building lasting relationships rooted in trust, collaboration, and shared achievement. Professional expertise in troubleshooting at least two of the following: Virtualization (preferably Nutanix AHV or VMware ESXi), Networking (preferably Switching & Routing), Linux Systems (preferably CLI administration), DevOps, Container Architecture, Cloud, or Enterprise Storage. Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback. Strong analytical and problem-solving skills. Degree in Engineering or Computer Science preferred. Fluent proficiency in English. Work Arrangement:- Hybrid, This role operates in a hybrid capacity, blending the