Customer Success Manager - Aerospace & Defense

What you'll do: Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption. Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services Proactively manage renewals and expansion potential within your portfolio Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks About you: Engineering B.S. degree or similar 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, either directly with the DoD/military branches or via Tier 1 defense primes. Familiar with the business models, products, and manufacturing processes in aerospace and defense Knowledge of common standards such as AS9100 Excellent verbal and written communication that flexes to be effective across levels of an organization Ability to independently create and deliver executive level presentations Organized and are ready to dive head first into a rapidly scaling startup environment \n $140,000 - $160,000 a year The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant. \n Lumafield offers both competitive cash and equity

compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter

benefits, company wide events and more! Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you! In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. Reach out if you want to be a part of what we are building.

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