About the role
Reliability Success Manager | Augury 500+ manufacturers on AI, downtime, and what’s getting in the way. Download the report Solutions Industrial AI Workforce Combines machine and operational data to give manufacturing teams the monitoring, intelligence, and AI agents they need to accelerate response time and keep production running. Learn more Machine Health Prevent machine failures and reduce maintenance costs with AI powered by reliability experts. Machine Health Machine Health Solutions Critical Equipment Hazardous Ultra-Low RPM Supporting Equipment Auguscope Use Cases By Industry By Business Goal By Persona By Asset By Industry Food & Beverage Consumer Packaged Goods Chemicals Building Materials & Cement Metals & Mining Pulp & Paper Glass Pharmaceutical Plastics Steel Forest Products Oil & Gas Energy Commercial Services Show more By Business Goal Eliminate Unnecessary Downtime Reduce Loss, Waste, and Emissions Maximize Yield and Capacity Optimize Asset Care Transform the Way You Work Show more By Persona Plant Manager IT Maintenance & Reliability VP Manufacturing & Engineering Digital Transformation Supply Chain Process Engineering & Operations Show more By Asset Rotating Equipment Pumps Motors Compressors Bearings Fans and Blowers Gearboxes Chillers Conveyor Extruders Mills Mixers Seamer Show more Why Augury Customers Our Customers Our Commitment Success Stories Spotlight Awards Show more Partners Resources Resource Center Blog Events & Webinars Podcasts Videos Collateral Value Calculator Show more Company About Careers Media Center Support Community In the News Press Releases Show more Pricing Contact us Search for: Log in Book a Demo All Jobs Customer Success Reliability Success Manager Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time. Full-time United States (Remote) About The Position As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health. This position is remote. A Day In Your Life You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap Establish post-implementation adoption activities to closely monitor the success of customer initiatives Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells What You Bring Experience : You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity. Vibration Analysis CAT 2+, is required. Minimal scheduled travel is required for this role. Customer Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze ROI, drive impact, and provide a seamless customer experience. Strong Communicator : You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner. Bi-lingual a plus. Portuguese, Spanish, Mandarin, Japanese, German or French preferred. We offer several