Customer Support Engineer

Qualifications): Bachelor’s degree in engineering discipline (Mechatronics, Computer Science, Systems, Software, or a related field). 1–3 years of experience in the automotive industry or consumer electronics. Bilingual – proficient in spoken English. Knowledge of ASPICE, Software Development Life Cycle (SDLC), and the V-model. Experience in technical management support, problem management, consulting, project management, escalation management, and/or technical support. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience with JIRA, Confluence or related tools. Strong interpersonal, analytical, and problem-solving skills, with a positive approach to challenges. Cross-functional mindset; ambitious, self-driven, adaptive, and comfortable with ambiguity. Ability to effectively manage multiple projects simultaneously. Strong soft skills, including networking, influencing, continuous learning, and a sense of ownership. Nice to Haves (Preferred

Qualifications): Experience with SUP.8 Configuration Management Experience with SUP.9 Problem Resolution Management Experience with SUP.10 Change Request Management Experience with SLP.2 Product Release Management Experience with CMII Change and Configuration Management (CR/CN process) Experience with SUP.1 Quality Assurance Experience with 5D/8D, Fishbones, Is-Is Not, 3L5W Experience in escalation management and conflict resolutions. Knowledge and use of visualizations and metrics dashboards to convey key messages

WHY JOIN US? You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package. YOUR

BENEFITS AT APTIV: Savings Fund Pension Plan Christmas

Bonus Attendance

Bonus Vacation Premium Medical Expenses Life Insurance Social security (IMSS, INFONAVIT, Retirement) Recognition for innovation and excellence Opportunities to give back to the community APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW! “Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law” Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visit aptiv.com. Please review Aptiv's privacy policy by following this link: https://www.aptiv.com/privacy-notice

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