About the role
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. IMPORTANT NOTE : This position is for an Interim fixed-term 7-month contract (starting September 2026 ), with possible extension depending on performance and business needs. What does
the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. This is
who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: 1 to 4 years of direct experience in Customer Service or Content Moderation . Experience with Live Channels is highly valued. Professional speaking and writing skills in Mandarin and English ; strong communication skills. Strong analytical and critical thinking skills. Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). Ability to quickly switch between various customer channels, like phone and e-mail communications. Ability to positively interact with your team and other departments. Available to work 40 hours per week. You are willing to commute to our Lisbon office and work in the office at least 2 days per week. You are flexible with working at least 2 weekends a month and on some public holidays. This role is based in Lisbon, Portugal . Hear what our current CS Representative say