Partner Support Specialist

the team. Leadership & Training: Leveraging your leadership background to train and support Partner Support Representatives on edge cases, troubleshooting steps, and specialized workflows. Root Cause & Process Optimization: Investigating the underlying causes of complex cases, proposing structural fixes, and piloting new workflows and macros to proactively prevent repetitive problems. Documentation & Playbooks: Authoring and maintaining advanced documentation, knowledge base articles, and playbooks to upskill the wider team and streamline operations. Cross-Functional Projects: Driving internal workflow implementations, handling process alignment, and consistently reporting activity, metrics, and progress to assigned squads.

Who You Are: Leadership Background: Proven experience leading teams or initiatives, with a clear track record of executing projects, implementing workflows, and guiding peers. Advanced Problem Solver: Exceptional technical and analytical aptitude, with a knack for deconstructing complex operational issues and internal tool errors. Operations & Metrics Focused: Driven by data and continuous improvement; experience analyzing ticket trends to test and enhance internal workflows. Clear Communicator: Outstanding written and verbal communication skills, with the ability to provide clear explanations, detailed context for escalations, and structured guidance to

the team. Documentation Champion: Highly organized with experience creating and maintaining comprehensive playbooks, macros, and internal training materials. Adaptable & Autonomous: Comfortable working in a fast-paced environment, taking full ownership of specialized workflows, and seamlessly collaborating across different support and product squads. Why You'll Love It Here: Attractive

compensation package with room to grow. Attractive

compensation package, including stock options to reward your contributions and growth. 40% discount on all Fever events and experiences + free Candlelight voucher. Sura Savings Plan (Fondo de Ahorro): We help you build your future. Fever provides a 5% employer match on top of your fixed salary when you contribute 5%. This is an extra-legal benefit designed for your long-term goals. Private health and life insurance: GNP coverage 100% covered by Fever. Wellhub membership for gym and wellness access: paid by Fever up to the silver plan. Language learning support: English lessons. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more

about us: Fever's Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring

responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

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