About the role
About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About
the Role OpenLoop builds the platform behind virtual care and modern care delivery. As Chief Compliance Officer (CCO) , you will define and own our enterprise compliance strategy and operating model. You’ll design and scale a risk-based program covering clinical, pharmacy, privacy-adjacent, security-adjacent, and commercial activities. You’ll be accountable for the effectiveness of the program, for well-governed decision-making, and for measurable risk reduction across our product lines and service offerings.
What You'll Do Build & lead the function : Lead the Compliance organization (Healthcare, Pharmacy, Privacy, Audit). Establish vision, staffing plan, budget, and success metrics. Policy & control architecture : Create a lean, living library of policies, standards, and SOPs mapped to legal and regulatory obligations (HIPAA/HITECH, state privacy, state practice of medicine, telehealth/telepharmacy rules, CLIA, FDA/FTC/DEA touchpoints as applicable). Ensure version control, ownership, and training coverage. Monitoring & Audit : Establish continuous monitoring, internal audits, and issue management workflows. Product & growth enablement : Embed compliance into product development, launch gates, marketing/advertising, vendor onboarding, and new market entry. Be a consultative partner who accelerates smart bets and blocks only what’s truly high-risk. Incident readiness & response : Coordinate with Security and Legal on investigations, breach response, regulator engagement, and consumer communications. Lead post-incident lessons learned. Third-party & FDR oversight : Define due diligence, contracting standards, and ongoing oversight for vendors, prescribers, partner pharmacies, and other downstream entities. Training & culture : Deliver role-based, high-signal training; cultivate an open-reporting culture with non-retaliation, hotline oversight, and trend analysis. Regulatory engagement : Serve as the primary point of contact to relevant regulators and accreditation bodies. Proactively monitor regulatory change and prepare the business. Board governance : Provide updates to the Board as required. Other duties as assigned.
