About the role
This is a full-time role as a Forward Deployed Engineer, located onsite in New York, NY.
We're looking for a technically sharp, customer-obsessed problem solver to be the bridge between our platform and the prospects and customers it needs to win over. Your mission: be the technical voice in the room during sales cycles, run flawless demos and prospect visits, and once the deal is closed, make every onboarding seamless and every environment perfectly tuned.
You'll be embedded across Sales and Customer Success and operate like an engineer in the field — joining prospect calls and onsite visits, running technical demos, fielding security and integration questions in real time, and carrying that momentum straight into implementation: building, configuring, and troubleshooting in customer environments, handling data migrations and integrations, and solving high-priority technical challenges at speed.
You'll work directly with prospects, customers, our product team, and engineering to win deals and deliver high-quality implementations. We pride ourselves on a culture that rewards impact and success generously. We're focused on empowering each other to do our best work, today and into the future. You'll be on a team that works incredibly hard and seeks other exceptional people excited to do the same.
Responsibilities
First week:
- Learn the Hadrius platform inside and out — features, integrations, data structures, and workflows
- Ramp up on our demo environments, customer environment setup process, data import/export tools, and internal technical playbooks
- Shadow sales demos, prospect calls, and customer onboarding sessions to understand where deals get won and where bottlenecks occur
- Take on and resolve several small technical requests to start adding value immediately
First month:
